Politique de remboursement
At Imperial Card House, we want you to be satisfied with your purchase. If you need to return an eligible product, please review the policy below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must generally be:
- Unused and in its original condition
- In its original packaging, where applicable
- Complete with all original components and accessories
- Accompanied by your order number or other proof of purchase
2. Non-Returnable Items
Certain products may not be eligible for return, including:
- Final-sale products
- Personalized or custom-made products
- Products that have been used, altered, or damaged after delivery
- Products returned without required components or original packaging
- Any product clearly identified as non-returnable at the time of purchase
Nothing in this policy limits any mandatory consumer rights provided by applicable law.
3. How to Request a Return
Before sending a product back, please contact us with:
- Your order number
- The product you wish to return
- The reason for the return
- Any relevant information or photographs, if requested
Please do not send a return to the address listed below until you have received return instructions from us.
4. Return Shipping Costs
Unless otherwise required by applicable law, customers are generally responsible for return shipping costs.
If the product was received damaged, defective, or incorrect, please contact us before returning it. We may provide appropriate instructions or assistance depending on the circumstances.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Please provide your order number and, when possible, photographs showing the issue.
After reviewing the situation, we may offer an appropriate resolution, which may include a replacement, exchange, or refund, subject to applicable law and product availability.
6. Refunds
Once your returned product has been received and inspected, we will notify you whether your return has been approved.
If approved, the refund will generally be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.
7. Partial Refunds
In certain circumstances, a partial refund may be issued if a returned product has diminished in value due to use, damage, missing components, or other conditions that affect its original condition, where permitted by applicable law.
8. Exchanges
If an exchange is available, please contact us with your order information and the product you would like to exchange.
Exchanges are subject to product availability and applicable return conditions.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the return policy may apply.
10. Refund Not Received
If you have been notified that your refund has been issued but you have not received it after the expected processing period, please:
- Check your bank or payment account.
- Contact your payment provider or financial institution.
- Contact us if the refund still has not appeared.
11. Contact Information
For questions regarding returns or refunds, please contact us:
Imperial Card House
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
We will be happy to assist you with your return or refund request.