FAQ

1. How can I place an order?

Browse our products, add the items you want to your cart, and proceed to checkout. Enter your shipping and payment information, review your order, and complete your purchase.

2. What payment methods do you accept?

Available payment methods are displayed during checkout. Depending on availability, we may accept major credit and debit cards and other payment methods supported by our payment providers.

3. When will my order be processed?

Orders are generally processed within 0–1 business days after successful payment confirmation.

Orders placed on weekends or U.S. holidays may be processed on the next business day.

4. How long does shipping take?

Our estimated shipping time is 3–7 business days after your order has been processed and handed over to the carrier.

Delivery times are estimates and may vary depending on the destination and carrier.

5. Will I receive tracking information?

When tracking is available for your shipment, tracking information may be provided after your order has been shipped.

6. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order.

We will try to accommodate your request, but changes or cancellations cannot always be guaranteed once an order has been processed or shipped.

7. What is your return policy?

We generally accept eligible returns within 30 days of delivery.

Products should normally be unused and returned in their original condition and packaging. Certain products may be excluded from returns.

Please review our Return & Refund Policy for complete details.

8. How will I receive my refund?

Approved refunds are generally issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

9. What if my order arrives damaged or incorrect?

Please contact us as soon as possible if your order arrives damaged, defective, or different from what you ordered.

Provide your order number and relevant details. We may also request photographs to help us review the issue.

10. What happens if my package is delayed?

Delivery times are estimates and can occasionally be affected by carrier delays, weather, holidays, transportation issues, high shipping volumes, or incorrect shipping information.

If your order appears significantly delayed, please contact us with your order number.

11. Do you ship internationally?

International shipping may be available depending on the destination and current shipping options.

Customers receiving international orders may be responsible for applicable customs duties, import taxes, or other charges imposed by local authorities.

12. Is my payment information secure?

Payments may be processed through trusted third-party payment providers. We do not intentionally store complete payment card numbers or security codes on our own systems.

13. Can I update my shipping address?

If you notice an incorrect shipping address, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

14. What if my payment is declined?

Please verify your billing and payment information and try again. You may also need to contact your bank or payment provider.

For security reasons, some transactions may require additional verification.

15. How can I contact Imperial Card House?

You can contact us regarding orders, shipping, returns, refunds, payments, or other questions.

Imperial Card House
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522

Our general support hours are Monday–Friday, 9:00 AM–5:00 PM. Hours may vary on U.S. holidays.